How do I choose my color?
You will be prompted to make a color choice when you fill in your backer survey which is sent to you at the end of the campaign
Last updated: March 25, 2020 07:40
If I choose a reward with more than one Rail-EZ can I choose different colors?
Yes, you can mix and match when you fill in your backer survey.
Last updated: March 25, 2020 07:37
What sizes of railing can this fit?
The Rail-EZ is adjustable so it is designed to fit most railing sizes and shapes. You can fit a railing as narrow as 1 1/2 inches and as wide as 6 inches. The height of the railing can be as thin as 7/8 of an inch and as thick as 2 1/2 inches.
If you are unsure that the Rail-EZ will fit your railing feel free to send us a photo along with measurements to [email protected]
Last updated: March 25, 2020 07:41
Won’t a strong wind cause the umbrella to twist, torque and wreck my railing?
We address this in detail in the campaign. There are also two ways you can use the system. “Suspended” which just uses the top of the umbrella or “Extended” where you put the umbrella pole all the way to the deck. The “Extended” configuration also adds support to a week railing or when using big umbrellas.
Last updated: March 25, 2020 07:46
How can this work for shade, only half the umbrella is over the deck
That would hold true if the sun was only ever overhead, but the sun moves depending on the time of day, and that’s what makes the Rail-EZ system extremely effective in targeting exactly where you want shade since you can easily move it! This works even better if your umbrella can tilt, then you are 100% covered!
Last updated: March 25, 2020 07:57
Will this scratch my railing?
We have lined the Rail-EZ with UHMW Pads (a soft and slippery kind of plastic) this protects your railing and prevents it from denting or scratching
Last updated: March 25, 2020 07:58
Can I leave this out in the rain? Will it rust ?
The unit is CNC machined out of solid aluminum which is then anodized for extra corrosion resistance. All screws and bolts, hinges, and pins are made of quality stainless steel, so there is no risk of rust or corrosion when you leave your Rail-EZ outdoors.
Last updated: March 25, 2020 08:01
What is the weight capacity for Rail-EZ?
That’s a tough question since there are so many variables. We’ve done extensive tests for the umbrella application and were able to put 23 lbs of side pressure at the top of a standard umbrella pole before the Rail-EZ flexed enough to release from the railing.
In comparison, a standard 45lbs base can only take 7.3lbs before the umbrella and base will fall over.
We also tested how much torque it could take to see what impact the twisting would have on the railing. We were able to apply 45 FTP of torque without any damage to the Rail-EZ or the railing itself. Keep in mind these tests were done in the suspended configuration, that is without using the umbrella pole fully extended to the patio floor for additional support, this configuration would be much stronger.
If you’re asking how much direct downward weight or force the Rail-EZ can take, that would completely depend on the railing itself. For example, if you put a birdbath or a flower pot weighing 60lbs directly over or on top of the Rail-EZ it would be the railing taking all the weight so you’re limited only by that.
Last updated: March 25, 2020 08:00
How much wind can a patio umbrella take?
Most umbrellas have some type of base, in which the pole sits. The base adds more support and keeps the upper portion of the umbrella from tilting to one side. Most outdoor umbrellas cannot withstand the pressure from a 20 mph wind.
We did tests and a traditional umbrella stand took about 7.5 pounds of pressure before it tipped over- The same umbrella in the Rail-EZ took about 23 pounds so it can withstand about 3x the weight or wind velocity
Last updated: March 25, 2020 08:02
Current Estimated Shipping Date: July 2020
The Rail-EZ units are scheduled to leave our machining facility on May 31st and will take about 5 weeks to get to our distribution center. Our goal is to start shipping the week of July 20th as long as shipping and customs move smoothly. We will, however, keep updating everyone as final date is known. Depending on where you are located and the state of the distribution networks we are estimating 7-10 days shipping time to get your Rail-Ez safely in your hands!
Last Updated At: 04/21/20What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.